Although rare, claims or warranty claims may still arise. Should you encounter any problems with a product purchased from us, a service performed by us, or a new chassis product purchased from us, we are happy to assist you in handling warranty, warranty claims, or claims cases.

For the processing of warranty claims for new goods that were not purchased from Suspension Lab, we charge an administrative fee of 59 € plus applicable shipping costs. This includes the initial technical inspection and documentation, communication with the respective manufacturer or importer, shipment processing, and ongoing information about the status of the processing.

For products from DVO Suspension, warranty and guarantee cases are processed directly by us on-site. There is no additional cost for this. This applies to all DVO products purchased in Austria, Germany or the Czech Republic.

Please fill out the form as completely as possible and describe the error as precisely as possible. This will help us with the troubleshooting and a quick resolution. We will review your request, take care of the further process, and keep you informed about the status of the processing.

Note: The shipping costs for submitting returned goods to Suspension Lab are generally the responsibility of the customer and are non-refundable. For products purchased from Suspension Lab or serviced by us, as well as for DVO products under legitimate warranty or guarantee claims, we will cover the cost of shipping back to the customer.